What criteria are used to assess usability?

UX Design
Level: Expert

Typically, usability is measured relative to users' performance on a given set of test tasks.The most basic measures are based on the definition of usability as a quality metric:

  • success rate (whether users can perform the task at all),
  • the time a task requires,
  • the error rate, and.
  • users' subjective satisfaction.
Source: nngroup.com