Vagas remotas para brasileiros nos Estados Unidos e Europa

Customer Service Representatives for music streaming service; remote role for ModSquad.
2024-10-10T06:21:00.860044+00:00
• ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
• As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience.
• Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Spanish and English.
• If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.
• Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Spanish and English.
• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You've provided Customer Support via inbound messaging in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Spanish and English.

Customer Service Representative for ModSquad's music streaming service.
2024-10-10T06:21:00.860044+00:00
• ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.
• As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience.
• Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Portuguese and English.
• If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide.
• Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Portuguese and English.
• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You've provided Customer Support via inbound messages in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Portuguese and English.

Software Engineer in Test overseeing automated test quality for web application.
2024-10-10T05:38:02.886601+00:00
• We are a fast-paced startup team of 5 engineers, building a cutting-edge web application.
• We’re seeking a Software Development Engineer in Test (SDET) to ensure quality and reliability of our application.
• You'll be responsible for building a robust suite of automated tests.
• Collaborate closely with the development team to test new features and prevent regressions.
• 3+ years of experience as an SDET, QA Automation Engineer, or similar role.
• Strong experience in automated testing frameworks (e.g., Selenium, Cypress, Playwright).
• Familiarity with continuous integration tools (e.g., Jenkins, CircleCI, GitLab CI/CD).
• Strong understanding of web technologies, including REST APIs, HTTP, HTML, CSS, JavaScript/TypeScript, and testing tools for both backend and frontend.
• Experience with unit testing frameworks (e.g., NUnit, xUnit for .NET, Jasmine/Karma for Angular).
• Solid knowledge of source control systems (Git) and working in an Agile environment.
• Experience with performance testing and load testing tools (e.g., JMeter, Gatling).
• Familiarity with databases and testing data integrity.
• Strong troubleshooting skills and attention to detail.
• Experience working in a startup environment.
• Knowledge of Docker and containerized testing environments.
• Familiarity with cloud platforms like Heroku, AWS, Azure, or GCP.

Strategic Account Executive for commercial markets at MuleSoft, a Salesforce company.
2024-10-10T05:59:10.961+00:00
• Named Account Executive at Salesforce to expand Commercial customers in Brazil
• Role involves driving go-to-market strategy and leading sales cycle
• Opportunity for personal and professional growth in a collaborative environment
• Experience in selling Software as a Service, ideally with integration software experience
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
• Success in leading complex and commercially significant sales to IT and business leaders within Commercial Accounts in Brazil.
• Consistent attainment of sales targets
• Excitement around hunting greenfield territory and building your business from the ground up
• An active listener with government business acumen to deeply understand our customer’s challenges
• Strong focus on delivering customer success with a consultative, outcome-based sales approach
• Strong planning and organizational abilities
• A highly collaborative team player with company-first mentality

Project Manager for RebelMouse's SaaS CMS, leading projects to successful delivery.
2024-10-10T05:39:39.492746+00:00
• Responsible for planning, executing, and overseeing projects.
• Collaborate with crossfunctional teams to coordinate tasks, manage timelines, and align project goals with company objectives.
• Lead squads, manage risks, prioritize tasks, and ensure Core Web Vitals management.
• Foster team growth, accountability, and adherence to processes for successful project delivery.
• Monitor project progress and provide regular status updates to stakeholders.
• At least 3 years in similar roles.
• Proven ability to deliver projects on time, within scope, and on budget.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication (English) and interpersonal skills, with the ability to collaborate across departments.
• Proficiency in project management software (e.g., Jira, Trello, Asana, or MS Project).
• Familiarity with Agile methodologies and Scrum frameworks.
• Preferred: Project Management Professional (PMP) certification or equivalent.
• Experience working with crossfunctional teams in a fastpaced environment.
• Knowledge of SaaS product lifecycles and experience managing SaaS related projects.
• Experience with budget management and financial reporting.

Multinational team seeking Senior Snowflake Administrator for automated testing processes.
2024-10-10T05:39:12.275318+00:00
• We are seeking a Senior Snowflake Administrator with over 8 years of experience in Snowflake.
• The role involves a thorough understanding of Snowflake database objects, including databases, views, tables, streams, tasks, and more.
• The consultant will collaborate with the client's IT teams to establish an automated, repeatable testing process.
• This process will replicate the production AWS/Snowflake environment to a Proof of Concept (PoC) environment for integration, regression, and user acceptance testing (UAT).
• A primary focus will be on testing the application of Snowflake Bundle Patches and assessing the impacts on HVR Replications.
• Extensive experience (8 years) in Snowflake administration (accounts, roles, provisioning, and organization).
• (3+ years with Snowflake is fine, but the client would still prefer 8+ years total experience)
• Expertise in Snowflake Account/Data Replication.
• CI/CD automation using GitHub.
• Proficiency in SQL and Python for setting up stored procedures.
• Advanced written and spoken English (B2-C1/C2)

Identify fraud and optimize chargebacks for iVisa's global services.
2024-10-10T05:25:39.843145+00:00
• As a Global Fraud Analyst your main objective is identifying and mitigating fraudulent activities through analysis and prevention measures.
• Also, optimizing chargeback processes to ensure accuracy, compliance, efficiency, and customer satisfaction and provide business improvement ideas.
• Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend).
• Work on reducing chargeback rates and improving the chargeback win rate.
• Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed.
• Maintain accurate documentation/register of chargeback cases and fraud prevention activities.
• Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions.
• Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention.
• Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures.
• Elaborate biweekly and monthly reports making sure that data is accurate and updated.
• Proven experience in chargebacks and fraud prevention.
• Proficiency in data analysis tools (Advanced Excel, with the ability to create reports).
• Strong analytical and problem-solving skills.
• Detail-oriented with a strong sense of urgency.
• Self-driven, constant learner and motivated to give the best of himself.
• Excellent communication skills, both written and verbal.
• Advanced English and Excel level.

CRO Expert enhancing e-commerce client websites for better sales conversion.
2024-10-10T05:06:31.656754+00:00
• Company Introduction:
• Apex is a growing agency focused on Conversion Rate Optimization (CRO), aimed at boosting client sales without increasing ad budgets.
• We work with top e-commerce brands to enhance their websites, using data and proven strategies to drive growth.
• With a solid record of delivering results, we combine technical skills with a focus on improving user experience.
• As we expand, we offer opportunities to work with a talented team, solving challenges and applying advanced CRO methods.
• If you’re looking to make a difference and help e-commerce businesses grow, alongside a team of driven professionals, consider joining the Apex team.
• About the Role
• The Conversion Rate Optimization Expert is responsible for enhancing the performance of our clients’ websites by implementing data-driven strategies that maximize their conversion rates.
• This position plays a key role in analyzing user behavior, identifying optimization opportunities, and implementing changes to improve overall site performance.
• You will collaborate closely with copywriters, designers, web developers, and other team members.
• Your responsibilities will include developing Conversion Rate Optimization (CRO) strategies for our clients, auditing their websites to identify optimization opportunities, running A/B and multivariate tests to determine the changes needed, and working with our internal teams to execute, monitor, and further improve the results of the optimizations implemented.
• Overall, the Conversion Rate Optimization Expert will play an important role in driving measurable growth for our clients by leveraging data-driven insights to optimize their online presence, enhance user experiences, and ultimately increase conversion rates across their e-commerce platforms.
• Position specifications:
• The Conversion Rate Optimization Expert position includes committing to the following:
• Full-time commitment while overlapping with our standard office hours (10:00 AM to 6:00 PM UK time)
• Consistently maintaining an average workload of 40 hours per week
• Fixed-rate monthly salary paid in USD
• A 30-day notice period of one calendar month

• A minimum of 3 years of experience in the CRO field
• Proven experience in a similar CRO role, specifically within the e-commerce industry
• A proven track record of improving conversion rates for e-commerce clients
• Proficiency in analytical tools such as Google Analytics, Hotjar, Microsoft Clarity, and Convert.com as well as excellent data analysis skills to provide actionable insights to our clients
• A strong understanding of UX/UI principles and how they affect conversion rates
• A demonstrated ability to run A/B and multivariate tests from start to finish
• Experience with e-commerce platforms (such as Shopify, Magento, WooCommerce) and the specific challenges involved in optimizing the user’s experience
• Being familiar with heatmaps, session recordings, and user feedback tools
• Strong communication skills for effectively presenting test results and recommendations to the team and the clients (direct client communication will not be a requirement of the role, at least not as originally intended)
• A proactive attitude with a strong focus on delivering high-quality results
• Being able to work independently and as part of a cross-functional team
• Being able to handle multiple projects and deadlines simultaneously
• An excellent attention to detail and a commitment to producing high-quality work
• Strong problem-solving skills and a proactive approach to finding solutions
• Familiarity with working autonomously and managing your own time independently and effectively
• Must have a stable internet connection and a laptop or PC
• Excellent verbal and written communication skills in English (You must be fluent in English, although English doesn't have to be your native language)
• Being open to receiving feedback and constructive criticism and improving on it
• Must be available and responsive during our office hours (10:00 AM to 6:00 PM UK time)
• Must be able to consistently work full-time

CRO Expert enhancing websites for e-commerce growth using data-driven strategies.
2024-10-10T05:06:31.656754+00:00
• Apex is a growing agency focused on Conversion Rate Optimization (CRO).
• Aiming at boosting client sales without increasing ad budgets.
• Responsibilities include enhancing performance of clients’ websites with data-driven strategies.
• Analyzing user behavior, identifying optimization opportunities, and implementing changes.
• Collaborating with copywriters, designers, web developers, and other team members.
• Developing tailored, data-driven backend CRO strategies for clients.
• Conducting in-depth analysis of user behavior and trends.
• Designing, executing, and managing A/B and multivariate tests.
• Optimizing landing pages, checkout flows, and website architecture.
• Monitoring performance of CRO initiatives and providing insights.
• Staying up-to-date with trends and tools in CRO and digital marketing.
• Maintaining thorough documentation of all CRO projects.
• A minimum of 3 years of experience in the CRO field
• Proven experience in a similar CRO role, specifically within the e-commerce industry
• A proven track record of improving conversion rates for e-commerce clients
• Proficiency in analytical tools such as Google Analytics, Hotjar, Microsoft Clarity, and Convert.com as well as excellent data analysis skills to provide actionable insights to our clients
• A strong understanding of UX/UI principles and how they affect conversion rates
• A demonstrated ability to run A/B and multivariate tests from start to finish
• Experience with e-commerce platforms (such as Shopify, Magento, WooCommerce) and the specific challenges involved in optimizing the user’s experience
• Being familiar with heatmaps, session recordings, and user feedback tools
• Strong communication skills for effectively presenting test results and recommendations to the team and the clients (direct client communication will not be a requirement of the role, at least not as originally intended)
• A proactive attitude with a strong focus on delivering high-quality results
• Being able to work independently and as part of a cross-functional team
• Being able to handle multiple projects and deadlines simultaneously
• An excellent attention to detail and a commitment to producing high-quality work
• Strong problem-solving skills and a proactive approach to finding solutions
• Familiarity with working autonomously and managing your own time independently and effectively
• Must have a stable internet connection and a laptop or PC
• Excellent verbal and written communication skills in English (You must be fluent in English, although English doesn't have to be your native language)
• Being open to receiving feedback and constructive criticism and improving on it
• Must be available and responsive during our office hours (10:00 AM to 6:00 PM UK time)
• Must be able to consistently work full-time

AI Production Engineer for DataForce's data services projects in Colombia.
2024-10-10T05:22:39.616637+00:00
• Work Location: Remote within Colombia
• Work Schedule: Mon - Fri, during normal business hours
• Engagement Model: Permanent, full-time employment
• Estimated Start Date: ASAP
• AI Production Engineers are technically skilled individuals with a desire to troubleshoot and create solutions for technical production issues within DataForce data services projects including: script development for data manipulation and defining strategies for project executions.
• Provide daily, project-based technical support to production and sales departments
• Facilitate company-wide technology rollouts
• Assist project managers and external contributors in troubleshooting issues related to the project processes
• Implement automation for asset pre- and post-processing to enhance efficiency
• Develop scripts and/or macros in various programming languages to automate repetitive tasks performed by project managers, optimizing workflow
• Generate various file types as per project requirements, including re-coding and script writing as necessary, ensuring compliance with client specifications and data integrity
• Validate new features in our DataForce technology products
• Work closely with Software Product Managers to report and test fixes for bugs found by product users
• Perform other special projects or duties when required
• Automate asset pre- and post-processing tasks through scripting and macro writing in various programming languages
• Business English language proficiency
• Scripting knowledge in Python or other programming languages
• High level of proficiency in Microsoft Office (Word, Excel, PowerPoint), Adobe software
• Strong analytical, problem-solving and reasoning skills
• Ability to identify problems, propose solutions, and make effective decisions
• Exceptional communication skills with the ability to communicate important project updates both verbally and in writing
• Adaptability to new challenges and continuous learning
• High-level scripting and programming abilities
• Capability to visualize and present different types of data
• Minimum Bachelor’s degree or its equivalent
• 2 – 3 years of experience in a similar role
• Experience with REST APIs
• Experience meeting project deliverable dates on tight schedules and within a defined scope
• Experience with Mac and Windows platforms (no certifications needed)
• Experience with API/commands of storage cloud services (like AWS S3, Google Cloud, MS Azure, FTP, Box, etc.)
• Experience working in a multinational/multicultural virtual working environment
• Experience working in a cross-functional/matrix organization
• Proficiency in Linux systems
• Knowledge of JSON and XML are highly desired
• Experience creating schemas in JSON
• Knowledge of regular expressions within programming tasks
• Experience as Project Lead on a notable and/or innovative project

Optimize e-commerce sites for growth at Apex through data-driven strategies.
2024-10-10T05:06:31.656754+00:00
• Apex is a growing agency focused on Conversion Rate Optimization (CRO) aimed at boosting client sales without increasing ad budgets.
• We work with top e-commerce brands to enhance their websites using data and proven strategies to drive growth.
• The Conversion Rate Optimization Expert is responsible for enhancing the performance of our clients’ websites by implementing data-driven strategies that maximize their conversion rates.
• This position plays a key role in analyzing user behavior, identifying optimization opportunities, and implementing changes to improve overall site performance.
• Responsibilities include developing CRO strategies, auditing websites, running A/B tests, and collaborating with internal teams.
• The Conversion Rate Optimization Expert will drive measurable growth for our clients by optimizing their online presence and increasing conversion rates across e-commerce platforms.

• A minimum of 3 years of experience in the CRO field
• Proven experience in a similar CRO role, specifically within the e-commerce industry
• A proven track record of improving conversion rates for e-commerce clients
• Proficiency in analytical tools such as Google Analytics, Hotjar, Microsoft Clarity, and Convert.com as well as excellent data analysis skills to provide actionable insights to our clients
• A strong understanding of UX/UI principles and how they affect conversion rates
• A demonstrated ability to run A/B and multivariate tests from start to finish
• Experience with e-commerce platforms (such as Shopify, Magento, WooCommerce) and the specific challenges involved in optimizing the user’s experience
• Being familiar with heatmaps, session recordings, and user feedback tools
• Strong communication skills for effectively presenting test results and recommendations to the team and the clients (direct client communication will not be a requirement of the role, at least not as originally intended)
• A proactive attitude with a strong focus on delivering high-quality results
• Being able to work independently and as part of a cross-functional team
• Being able to handle multiple projects and deadlines simultaneously
• An excellent attention to detail and a commitment to producing high-quality work
• Strong problem-solving skills and a proactive approach to finding solutions
• Familiarity with working autonomously and managing your own time independently and effectively
• Must have a stable internet connection and a laptop or PC
• Excellent verbal and written communication skills in English (You must be fluent in English, although English doesn't have to be your native language)
• Being open to receiving feedback and constructive criticism and improving on it
• Must be available and responsive during our office hours (10:00 AM to 6:00 PM UK time)
• Must be able to consistently work full-time

Join Onfleet to develop and refactor applications for efficient logistics solutions.
2024-10-10T05:05:33.171793+00:00
• Design and implement high-quality code to build scalable backend services.
• Refactor code to improve performance and maintainability.
• Collaborate with cross-functional teams to understand business requirements.
• Develop and refine APIs for seamless integration.
• Participate in code reviews to maintain high code quality.
• Develop code in parallel with tests to validate changes.
• Troubleshoot and resolve complex technical issues, including on-call support as needed.
• Stay updated with emerging technologies and trends.
• Mentor engineers and foster a culture of continuous improvement.
• At least 3 years of experience with React.
• At least 3 years of experience with TypeScript and JavaScript.
• Familiar with modern software design practices and cloud service design patterns.
• Proficiency in one strongly typed language such as Java, Kotlin, Rust, Go, C++, Objective-C, or a similar language.
• Experience with Test-Driven Development (TDD) and a willingness to share that knowledge with your peers. (Nice To Have)
• Familiarity with AngularJS (Nice To Have)
• Familiarity with AWS cloud platform (Nice To Have)
• Understanding of service architecture and containerization technologies (Nice To Have)
• Experience with Continuous Integration (CI) technologies and writing Github Action pipelines (Nice To Have)
• Prior experience in a collaborative startup Agile/Scrum environment (Nice To Have)
• Proficiency in NoSQL and other database technologies (Nice To Have)

Operate and improve ShipHero’s data infrastructure for eCommerce companies.
2024-10-10T05:05:07.619315+00:00
• Operate, improve, and extend ShipHero’s data infrastructure
• Support engineering teams in enhancing the performance of reports, searches, and other data services
• Collaborate within the Platform Team to address performance and reliability challenges in data infrastructure
• Optimize relational and non-relational databases for performance and scalability
• Automate infrastructure management through code for consistency and scalability
• Rotative On-call rotation 24x7
• Experienced in operating and improving the reliability of data storage and processing systems
• Familiar with stream processing tools like Kafka or Kinesis
• Experience with setting up and managing data processing systems in AWS or GCP
• Comfortable using tools like Terraform or Ansible
• Enjoy working with Python and maintaining ETL jobs using Airflow or similar tools
• Experience with the AWS data ecosystem is highly appreciated

Software Engineer developing with Elixir, Ruby, React, Typescript and AWS for company initiatives.
2024-10-10T05:03:28.073351+00:00
• Produce high-quality, performant, and testable code that directly contributes to company-wide initiatives
• Develop using interesting technologies -- Elixir, Ruby, React, Typescript, GraphQL, Kafka, AWS/Lambda, PostgreSQL, DynamoDB
• Learn something new, whether its a new software design pattern or new initiative to push the company forward
• Review pull requests and provide constructive feedback to your peers
• Pair up with a team member to work together on features
• 1+ years professional software development experience
• Working knowledge of either Elixir or Ruby
• Working knowledge of the latest versions of ECMAScript (JavaScript) as well as HTML and CSS
• Familiarity with common programming tools such as IDEs, RESTful APIs, Git repositories, TypeScript, version control software, and remote deployment tools
• Familiarity with event based architectures, database fundamentals and GraphQL
• Enthusiasm for solving problems for our users with technology
• Curiosity about retail/e-commerce, the high-end consignment market, and/or how to create a sustainable, circular economy for luxury goods

Support customers for a remote-first startup focused on human-centered service.
2024-10-10T06:29:42.064129+00:00
• Flight builds remote-first customer support teams for growing startups who put people first.
• We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.
• We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.
• Prior customer support experience
• Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
• A high level of empathy and emotional intelligence
• Top-notch problem solving skills
• Adaptability and a growth-learning mindset
• Ability to work full-time during any shift
• Available to work Saturday or Sunday